ACCURACY

The best testimonial to our quality and efficiency is our longevity. We meet all accuracy compliance requirements, where we have established a systematic approach to accuracy and quality:

• We maintain a very high standard of recruitment and training
• Our transcriptionists go through more than six months of intensive training and close on-the-job supervisory training and provided with regular feedback.
• We have medical professionals to oversee transcriptions’ work
• The software accurately checks that every file we receive is fully transmitted
• Every transmitted data is also manually checked
• We have electronic dictionaries with up-to-date library as reference material
• Our QAs have more than five years’ experience and our Quality Assurance team checks each document produced
• That team maintains data on the needs and instructions of each client
• Each document go through two levels of quality inspection and a third level if required before it reaches external QA
• Dedicated team of transcriptionists and quality inspectors for each client
• Retraining of our staff is one of our core competence for endurance
• Quality Management System is mature and robust with years of experience
• Work environment encourages attention to both client satisfaction and job satisfaction

SECURITY

Back office an ISO 27001:2013 certified company (Information Security Management System), we take security of your information very seriously. We have and are investing considerable time and resources are ensuring that our security measures meet or exceed all regulatory requirements.

Health Insurance Portability and Accountability Act

This act safeguards the confidentiality of patient information. Every healthcare system must have effective programs and policies in place to meet the requirements of these critical and complex regulations.

How We Secure Your Information

We take considerable measures to secure your information, and we continuously review our security systems to seek even better and more secure processes.

At present:

• We secure the transmission of your information over the Internet with the highest levels of security protocols available. We meet or exceed all HIPAA standards.
• All media containing personal information is secure
• No hard copy transcripts are archived
• Personal health information is not stored at any individual workstation.
• Client Protocols/ Info docs data is maintained in secure, centralized locations.

SHCS does not maintain information backup

until we receive a mandate from the client. At that point, we will store client data in secured servers and

locations

• Our workstations use the latest and highest levels of virus protection
• Our newest and most secure firewall protects our network
• We utilize complete redundancy planning through multiple internet circuits.
• Non-disclosure agreements bound our transcriptionists, editors, QA, and management
• All personnel having training and education on HIPAA regulations
• A team accesses patient records on a need-to-know basis through appropriate access permissions provided by clients
• BCP Site configured for redundancy in emergencies
• All work areas are secure through access control
• Biometric access controls provide security to sensitive work areas like data centers, etc.
• Burglar and intruder alarm systems
• Fire alarm and monitoring facilities with emergency rescues team
• Internet and email security with restricted internet access to associates
• USB and DVD drives – locked at the desktop level