Our Knowledge Management System focuses on Weekly training sessions for coders and Auditors, Management, tracking, and reporting of our employee performance. A single repository of client guidelines and processes so we can scale without having to be retrained.
Case Review by senior coders: Experienced coders will code the document using all available documentation, and they will assign Principal diagnosis, MCC, CC, and Principal Procedure and will group the DRG.
Case review by Team leads (Auditor): After the first step, our Team leads/Auditors will audit the accounts coded by senior coders.
Case review by QA team: We have a separate QA team for Audit. The QA team is a different vertical, and they will not in contact with the operations team; they will just provide feedback daily to the Business head.
Random QA by Internal Audit team: Our Internal audit team will do the Audit for old/current accounts and submit the report to the Business head.
What we solve:
Coding backlog: We stake our claim on delivering coding accuracy and promised TAT (Turnaround time) for our clients.
Qualified coders: We deliver the certified coding expertise with quality and Turnaround time.
Compliance: We strictly adhere to HIPPA policies.
Promise: We promise you that our coders will assign more specific diagnosis and procedure codes that will help you to improve your revenue.
Help maintain DNFB less than eight days during implementation.
WHO WE WORK WITH
Sterling Health Services partners with both domestic and international clients which includes: