Challenges and our solutions towards it.

Also See other essentials from the links below.


Physician Office challenges

The increasing challenge to handle complex billing guidelines and procedures for effective reimbursement from insurance companies can be solved by collaborating with Third Party processing centers such as Sterling HCS to handle some of the vital activities of revenue cycle management for you.

Are you facing these challenges?  

  • Staffing
  • Scheduling
  • Effective registration process
  • Eligibility validation and Pre-authorization
  • Co-pay tracking & collection
  • Technology
  • Dealing with payer regulations / guidelines
  • Availability of reports for analysis
  • Appeals and documentation
  • Follow-ups

We can support to meet objectives in all of the above-mentioned areas and help in bringing maximum returns possible through our practical experience and expertise. Not only can we bring in financial gains but also put in worthy efforts to make your entire practice run seamless and reduce hidden overheads.

At Sterling Healthcare Services we do things differently. We make your practice EMR compliant and manage the technology piece. The practice can be designed to be paperless and workflows can be integrated to any third party EMR/ Practice management software through a customized solution. We have in-house expertise in database design and HL 7 interface implementation.


Billing Office challenges

It’s a daunting task for every Billing Manager to have his/ her hand on each transaction and every sub process to ensure there is something not falling through the cracks. The happiness of the day is inversely proportional to the number of issues waiting to be addressed, or still worse, anxious in anticipation of “what next”! Questions like:

  • Sorting the Patient charts for the day and matching them to the actual patient visits?
  • No shows? End of day balancing?
  • Tracking my EOB’s?
  • Productivity of my staff?
  • How does my AR days compare?

Sterling Healthcare Services has designed a Quality processing system that will address all and more of the above in a measurable and structured way, tracking all front end claim generation activities, to Claim submission, EOB processing and AR management. Better still, we turn around work from Coding to Claims submission in less than 48 hours, and facilitate daily day closure!