The quality best practices have been aligned with the well-known and proven method: Plan –Do-Check -Act (PDCA). By utilizing this
process, the quality of coding goes into a continual improvement cycle that provides education for all coders as well as recommendations for corrective processes to help minimize errors going forward.
The objective of the QA plan is to identify defective samples/charts correct them and initiate a process to check the defects/errors are not repetitive.
Measurement of the objectives to see they meet expectations. The analysis is a crucial step, as it allows for the adjustment of the plan where necessary. It also provides for incremental changes instead of a unique approach to attaining perfection.
All charts coded/pended by Sterling.
Audit scope is the entire population
Quality Monitoring gives an idea of how well each of the agent/programs is meeting customer’s requirements.